My Clients / Former Employers

Deluxe Media Entertainment Services Group

A Step In the Right Direction

Selected for new position to develop and implement streamlined process to improve business productivity through workflow transformation.

• Created and implemented new process for digital asset creation and tracking, increasing on-time asset delivery by 25%

• Created tracking and assignment system to ensure efficient workflow for team of 10 schedulers which allows for real-time progress reports for all assets

• Trained Client Services Team of over 100 in new procedures and provide ongoing support, as needed

• Interview key stakeholders to map process and identify opportunities for improvement

• Partner across departments and levels, as project leader, to improve communication, ensure buy-in and build relationships to execute new workflow procedures

• Gather and analyze data to ensure continuous improvement and support internal customers and major studios including Universal, Paramount and Fox

• Collaborate with the Operational Integration team to ensure timely and accurate deployment of testing, documentation and training for new and updated workflows

• Design and deploy efficient production scheduling processes, technical aids and other time saving practices to decrease redundancies

• Serve as Subject Matter Expert (SME) for pipeline procedures, answering all customer inquiries and approving proposed changes to workflow

CareFirst BlueCross BlueShield

Professional Guidance

Contract Communications Representative

Created customized client plan books for distribution to corporate and individual clients. Ensured adherence to all branding guidelines and timely delivery of materials.

• Wrote and edited clear, concise copy for audiences including members, accounts, brokers and internal associates

• Oversaw implementation of and adherence to brand and writing style guide

• Supported StrategicMarketingCommunications Manager in corporate-wide initiatives through attending project meetings, providing strategic insight, presenting overview of initiatives to associates and ensuring all commitments were met

• Facilitated communication with key stakeholders including sales teams, members and clients

• Developed new methods to evaluate effectiveness of all communications through metrics and reporting

• Provided solutions to enhancemarketingproducts, membership and insurance services

Sunrise Senior Living

Maplewood Park Place

Supported all aspects of facilities for luxury resident-owned assisted living facility including security, transportation, grounds and maintenance.

• Oversaw performance and development of housekeeping, security and maintenance team of 30

• Introduced streamlined communications process to ensure timely execution of facility requests and tracking of projects, which increased efficiency, response time and resident satisfaction rating

• Researched and implemented ergonomics health and safety program in accordance with OSHA standards including employee evaluation, vendor proposals, approvals, tracking and coordination of installation of sit/stand furniture

• Developed and maintained preventive maintenance programs for complex mechanical, electrical and plumbing systems repairs and replacements

• Redesigned scheduling process to staff 24-hour residence including implementing a new shift coverage system and procedures to ensure the proper assignment and use of company-issued devises

• Designed and implemented vendor management process to vet and qualify vendors, mange payments and monitor all projects in accordance with state and local guidelines providing company-wide cost savings

• Coordinated and processed vendor and contractor invoice payments, residential charges/ancillaries, and month end activities using Peoplesoft Expenses and Financials (APIM)

• Planned and executed all business unit and apartment moves, repairs, upgrades, renovations, and apartment turn-overs

Additional Relevant Experience

Process / Operational Excellence Experience

Provided administrative support to executives and teams with a focus on process improvement and providing exceptional customer service to internal and external customers. Assignments included:

• Johns Hopkins Hospital – Administrative Coordinator – Oncology

• Smarterville (Hooked on Phonics) – Executive Assistant – Office of the President

• University of Baltimore – Administrative Assistant – Provost Office

• Heery International – Marketing Assistant – Marketing Department

• Johns Hopkins Hospital – Administrative Coordinator – Anesthesiology

• Howard County General Hospital – Admin. Secretary – Maternal Fetal Medicine

• Johns Hopkins Hospital – Project Coordinator – Nursing Recruitment

• Bay View Medical Center – Executive Assistant – Hopkins ElderPlus

• MedStar Health – Executive Assistant – Marketing Department

• Union Memorial Hospital – Administrative Coordinator - CCU