Essential Duties and Responsibilities

Business Performance Consulting & Expertise

• Develop strong relationships and alignments with internal colleagues and external business partners to forge mutually beneficial solutions

• Improve processes through process re-engineering and automation as appropriate

• Proven hands-on record of delivering solutions that reflect an understanding of customers needs and organizations

• Acts as interdepartmental liaison between all offices, departments and business units.

• Talent for asking questions that open up new ways of creating growth options

• Coordinate training development and works with training staff for timely roll-out of new process

• Learn & Comprehend company business and systems workflow to leverage existing capability for meeting business expectations

• Serve as main point of contact to document and prioritize scope changes and obtain stakeholder approvals

• Support training efforts

• Provide input, document requirements and support the design and delivery of training programs

• Consult and coach project teams

• Support and engage senior leaders

• Support organizational design and definition of roles and responsibilities

• Coordinate efforts with other specialists

• Track and report issues

• Define and measure success metrics and monitor change progress

• Ability to lead individuals and teams positively and successfully with and without formal authority

• A solid understanding of how people go through a change and the change process

• Exceptional communication skills, both written and verbal

• Excellent active listening skills

• Ability to clearly articulate messages to a variety of audiences

• Ability to influence others and move toward a common vision or goal

• Flexible and adaptable; able to work in ambiguous situations

• Resilient and tenacious with the propensity to persevere

• Forward looking with a holistic approach

• Organized with a natural inclination for planning strategy and tactics

• Problem solving and root cause identification skills

• Able to work effectively at all levels in an organization

• Acute business acumen and understanding of organizational issues and challenges