Improve Operational Efficiencies

Business Process Management

20+ years of back office operational production experience, I have a deep understanding and experience of operations, process management, customer support, and production optimization for large operations performing back office functions within the services industry.  Managing people, processes, and technology required to successfully complete an organizations required production obligations in a timely, accurate and compliant manner by sponsoring process improvement initiatives to improve the customer experience as well as the operational performance and productivity of the team.